Return and Cancellation Policy
To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging. We reserve the right to deny any return that does not meet these requirements.
To initiate a return, please contact our customer service team at sales@twizteduplife.com and provide your order number and reason for the return. We will provide you with instructions on how to return the item. You are responsible for paying the shipping costs associated with the return.
Once we receive your return, we will inspect the item to ensure that it meets the requirements stated above. If approved, a refund will be issued to your original method of payment within 5-7 business days.
Please note that our return policy only applies to items purchased on our online store and does not apply to final sale items, gift cards, or items that have been altered or customized.
In the event that there is an issue with your order, please contact us immediately to resolve the issue. If you wish to cancel your order prior to shipment, please contact us at sales@twizteduplife.com as soon as possible. If your order has already shipped, it will be subject to our return policy.
We reserve the right to modify or update our return and cancellation policy at any time without prior notice.